1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address)
(c) information that you provide when completing your profile on our website (including your name, user name, country/region, employment details, password);
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use;
(f) information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details;
(g) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
(h) information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);
(i) any other personal information that you choose to send to us; and
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(l) deal with enquiries and complaints made by or about you relating to our website;
(m) keep our website secure and prevent fraud;
(n) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service);
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.6 All our website financial transactions are handled through our payment services provider, Paypal. You can review the provider's privacy policy at https://www.paypal.com/gr/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy [by email or through the private messaging system on our website.
Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
Part 2: Cookies
About cookies
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Our cookies
2.1 We use only both session and persistent cookies on our website.
2.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use session cookie on our website to recognise a computer when a user visits the website and track users as they navigate the website;
(b) we use secure cookie on our website to prevent fraud and improve the security of the website;
(c) Persistent cookies will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date;
Analytics cookies
3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The analytics cookies used by our website have the following names: _utma, _utmt, _utmb, _utmc, _utmv and _utmz
3.4 The information generated relating to our website is used to create reports about the use of our website.
3.5 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
Third party cookies
4.1 Our website also uses third party cookies.
Blocking cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
Deleting cookies
6.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
6.2 Deleting cookies will have a negative impact on the usability of many websites.
Cookie preferences
7.1 You can manage your preferences relating to the use of cookies on our website by visiting: controls below
Part 3: Our details
Data protection registration
1.1 We are registered as a data controller with the UK Information Commissioner's Office.
Our details
2.1 This website is owned and operated by Focus Reports Ltd.
2.2 We are registered in England and Wales under registration number 7676770, and our registered office is at Lynton House, 7-12 Tavistock Square, London WC1H 9LT, United Kingdom.
2.3 You can contact us by writing to the business address given above, by using our website contact form or by telephone on +441707828754.
Frames’ CEO Jacques Melman explains how Frames’s proprietary and cost effective technologies are adding value to the market via optimization, its movement into new market sectors with associated technologies, for example with water treatment, and how the company has expanded internationally with a reputation for Dutch workmanship.
What market niche does Frames focus on?
Frames provides the vital link between well and pipeline. For over thirty years, we have designed, delivered and constructed separation, treatment and control and monitoring systems as well as total plant solutions and modules for the international oil and gas market. Initially, Frames focused on the Dutch gas industry, but we have now diversified our portfolio into the oil industry and into new geographies to remain competitive. The company has also experienced increased demand for our services in terms of water treatment with the increasing number of offshore projects globally.
What is the strategic importance of being an international player based out of the Netherlands?
Our Dutch mentality allows us to finish projects quickly, efficiently and cost effective. The knowledge base in the Netherlands surrounding the oil and gas industry is uncanny and being based out of the Netherlands allows the company to remain interconnected to the largest international players.
You have eleven different international offices around the globe. What priority do you give to international markets?
When I started at Frames in the early 1990s, we directed the company towards the international market because of the dwindling Dutch oil and gas market. As a solutions provider for the international market, we have been able to provide the same amazing solutions for the Netherlands abroad. The approximately 20 percent of our business geared towards the Netherlands, however, remains a fundamental basis to the organization. Now with the majority of our business being international, we have opened local offices in order to build better relationships with our clients, use the local supply chain, and have a better understanding of local market conditions. Currently, we have offices around the globe in places such as Houston, Rio de Janeiro, Abu Dhabi, and Kuala Lumpur, which have their own specific roles in the organization and are fundamental to pushing the company to the next level. Overall the international market is very important to the Frames development, and our Dutch roots in combination with our know-how has to bring the competitive advantage in the market place.
The Dutch are known for their relatively forward thinking perspective on the market. With the current oil prices, where does Frames currently stand in this context?
At the moment, we still have a backlog where contracts are in place that reflect the old situation, but our new contracts are going to have to reflect the current condition. The oil price has caused some major changes in the industry with regards to how operations are run. Market challenges have caused Frames to reevaluate the way we do business by further enhancing the value of the services we offer and we have new developments in place to re-evaluate the way in which we assist our clients. We incorporate various additional aspects to make sure our clients’s needs are met in a more cost effective way.
How has your long-standing experience in the industry allowed you to adapt to current market situations and give Frames the ability to remain forward thinking?
First and foremost, I believe that understanding what the client wants is what has allowed Frames to remain competitive in light of market challenges. It has also been our position to create smart solutions knowing what the client wants and optimizing technology, project execution, specifications and supply chain. We look for new avenues to execute projects in a more efficient manner that is representative of current market conditions.
What can account for the company remaining a top solutions provider over the years and what specific services are you currently offering to the upstream sector that allows Frames to remain competitive?
We have developed our company as a solutions provider to the upstream oil and gas industry, and our equipment is specifically designed according to client conditions. Over the past years, we have expanded our technology, with our major focus still on innovative solutions between the well and the pipeline, as well as water.
Competent service is the main focus of our business model, but it is a small part of our overall portfolio being very localized. For example, it does not make sense from an economic point of view, to relocate a Dutch engineer to a foreign location. However, as mentioned earlier over the past years we have opened international offices to offer solutions to the domestic markets and trained local engineers with Frames know-how and standards.
During a time where many companies have not experienced growth, Frames has grown at a reasonable rate. What specific changes have you made to your portfolio to promote efficiency and do you believe your growth is sustainable?
We have grown over the past five years an average of 13-14 percent, which can mainly be attributed to the amazing talent we attract at the company. Frames hires smart and talented individuals who are hard workers and love what they do. Our employees enjoy challenges and share common ambitions to take the company to the next level. Frames’s employees are understanding and adapt to local culture and the environment in which they are doing business. Moreover, we have the perfect mix of young talent that grows with the organization and experienced employees who bring years of knowledge with them. The combination of employees brings the right balance to the company and has helped guide the organization in the right direction.